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Documentation

Shared Inbox

Learn to set up, configure, and use your shared inboxes

How shared inbox works

An overview of how shared inbox works in Eager

Setting up your Shared Inbox

Learn how to set up your mailbox to receive and send emails

Using your Shared Inbox

Learn how to use your team's shared inbox, such as composing a new email or responding to received emails

Forwarding emails from G Suite (Google)

Learn how to get your emails from your G Suite account into Eager's help desk app

Changing Shared Inbox settings

Learn what settings you can modify in Eager's Shared Inbox app

Setting a signature

Learn how to customize a shared inbox signature

How Smart Copy works

Learn how Smart Copy automatically formats your copied text when you're responding to tickets

Shared Inbox organization

Learn how Eager organizes your Shared Inbox

Power user tips for Shared Inbox

Learn some tips on how to make the most of your shared inbox experience

Deliverability Troubleshooting

Learn about issues surrounding email deliverability in your help desk

Encoding issues in received emails

Fix encoding issues in receiving emails